SPECIAL INFORMATION COVID-19
First of all, we hope you are all in good health.
We want to inform you that Al Natural Resort plans to open December 1, 2020. Panama’s airspace is open to international flights and there is no more restrictions to domestic travels, Air Panama is running its daily flights between Panama City and Bocas del Toro.
All the sanitary measures, which apply to tourist accommodation, will be respected. Our bungalows, spaced apart from one another and open to the outside, are obviously ideal in this new situation. All our locals are open spaces, there is no closed room at Al Natural, this is perfect to insure the best ventilation and a safe and healthy environment. Fortunately, the islands of Bocas del Toro have so far been largely spared by the epidemic.
We hope to see you soon.
SPECIAL CONDITIONS OF RESERVATION and CANCELLATION COVID-19
All reservations will benefit from the 2019-2020 rate even if the dates of the stay are in 2021. The reservation module of our web site still uses the most advantageous 2019-2020 rates.
For this holiday season 2020, the reservation module BOOK NOW can be used for all reservations between December 23 and December 29, included. Please note that we are organizing our special Christmas dinner on the eve of December 24th. This is a four courses gourmet dinner accompanied by champagne and specially selected red and white wines. There is a supplement of $75.00 per adult for this feast ($37.50 per child), all taxes included, which will be added to the total of your reservation.
In the event that you should cancel due to the current health crisis, in order to facilitate the confirmation of new reservations and the payment of deposits, we will not apply our usual cancellation policy and we will reimburse 100% of the deposit received with no deduction. To benefit from this reimbursement of the deposit, your cancellation must simply reach us at least 15 days before your arrival date for reservations that will start between December 1 and April 30, 2021 (2021 high season). This will allow you to wait as late as possible before canceling and see if the travel conditions are right.
We are glad to inform you:
- There is a two-night minimum stay policy.
- We are closed from June 1 to July 31.
- During the low season (from May 1 to Nov 30) we are offering special low season discount packages:
with a reservation of 4 nights, there is a 50% discount on the cost of the last night and one welcoming cocktail per person is offered.
with a reservation of 8 nights, the last night is free of charge and a welcoming cocktail per person is offered.
- We are offering our Multi Dive and Night Packages; great saving there.
- It is possible to pay with credit cards the deposit and the balance of your stay at Al Natural.
- In order to limit our carbon footprint, we are trying to do only one boat transfer per day between the town of Bocas and the hotel. Thank you for your understanding and collaboration.
- You can book on line your reservation with our reservation module BOOK NOW. Please note that this module is NOT to be used:
- To make a reservation at the Villa La Residencia Natural between April 15 and july 31 eventhough that this is possible in the reservation module because the hotel is close during that time and the hotel services are not available (if you want to rent the Villa on a self-catering basis, please check the listings of the Residencia Natural on Airbnb or Booking.com);
- for reservations including nights between December 23 and January 2;
- for reservations including nights between May 15 and May 31;
- if there is not a 1 day anticipation period before the arrival date; and
- for reservations including a multiple night & dive package.
- We are offering a new lodging option at Al Natural Resort: our beachfront villa La Residencia Natural which is composed of three beachfront loft-style apartments which are offered together with all the services and meals of Al Natural Resort. This all-newly built place is located on the same secluded beach than Al Natural at 8 minutes walk.
- There is neither WIFI nor cell phone coverage at Al Natural (“the best side of Digital Detox”). However if you need to connect, we have a hot spot down the beach, at 8 minutes walk where you can connect at no extra cost. WIFI is available at the beach front villa La Residencia Natural.