Please note that the online reservation module is NOT to be used:
- To make a reservation at the Villa La Residencia Natural between May 15 and july 31 eventhough that this is possible in the reservation module because the hotel is close during that time and the hotel services are not available (if you want to rent the Villa on a self-catering basis, please check the listings of the Residencia Natural on Airbnb or Booking.com);
- for reservations including nights between December 23 and January 2 (Except for the 2022 holiday season *);
- for reservations including nights between May 15 and May 31;
- if there is not a 7 day anticipation period before the arrival date;
- for reservations including a multiple night&dive package.
All the above reservations needs to be done exclusively by mail at: info@alnaturalresort.com or by phone
* For this holiday season 2022, the reservation module BOOK NOW can be used for all reservations between December 20 and January 2, included. Please note that we are organizing our special Christmas dinner on the eve of December 24th. This is a four courses gourmet dinner accompanied by champagne and specially selected red and white wines. There is a supplement of $75.00 per adult for this feast ($37.50 per child), all taxes included. Please note that we are organizing our New Years eve dinner and party on the eve of December 31. This includes aperitif, our New Year special dinner, music, dancing and open bar. There is a suplement of $100.00 per adult for this fun evening ($50 per child), all taxes included. Those aditional cost will be added to the total of your reservation, please plan to pay those at your arrival to our office together with the balance of your stay.
If you want to order one honeymoon dinner or honeymoon package, a PADI Initiation, Open Water course or a multi dive package,please do it to our e-mail (please add your reservation booking number and reservation dates if you have booked the room through the online booking. You can also mention it in the Additional Request entry in the online booking system (see page Your Details).
Please note that, if you prefer, you can always proceed all reservations manually directly at info@alnaturalresort.com. Also please do not hesitate to contact us at our e-mail in order to double check with us availability if the reservation module indicate to you that there is no availability for the date you requested. A solution might be available.
IMPORTANT PAYMENT INFORMATION:
As shown in the reservation module, you can choose to pay the deposit through either PayPal or through the Offline Credit card.
If you choose to pay with Pay Pal, we will send you an email to confirm that we have received payment.
If you have chosen to pay the deposit through the Offline Credit Card, please note that we will proceed with the payment of the deposit as soon as we receive your reservation with your credit card details. We will send you an email to confirm that the payment has gone through. If there is a problem with the card payment, we will contact you to resolve the deposit payment.
If you have made a reservation without having communicated your credit card information to us or without having made the payment of the deposit through Pay Pal, please contact us by e-mail directly after making the reservation to organize the payment of the deposit. This can be done via a bank transfer either to our account in Belgium, the United States or Panama. Please note that if we do not receive an email from you within 48 hours of the booking, the reservation will be automatically canceled.
Thanks for your understanding and collaboration.